Why do I need a service package?
A UPS is your ‘power insurance’ so it makes good economic sense to have on-going service support. Having a maintenance agreement in place provides you or your client with the peace of mind by ensuring optimum performance of the UPS through regular servicing and fast response to emergency call outs.
You may not have purchased a maintenance agreement when you first purchased your product but that’s ok, we can undertake a ‘health check’ visit to check the installation and running of the UPS and upon take-up of a service contract this visit is free!
During the warranty period, parts are covered by the manufacturer assuming correct environment and temperature, however, if you want absolute peace of mind Constant Power Services can give your unit an Essential check during the running in period.
The Ultimate Package
For complete peace of mind where you simply can not afford any downtime or disruption to your data centre or server room. Constant Power Services will be on hand to assist you. With a guaranteed 4 hour response time and technicians with fully stocked spares kit, we ensure a 95% repair rate to protect your critical load.
The Professional Package
The Professional Package would be ideally suited, but not exclusive, to a facilities management company or customer that may have multiple sites. Having this service contract with Constant Power Services means that we can take the pain out of planning your repairs and schedules, with our 24-hour response, keeping your downtime to a minimum.
The Essential Package
This package is essential to those who have a UPS less than 12 months old and within the warranty period. Offering 1 service visit at 11 months, Constant Power Services technicians can check the service log and system data to see if it is running correctly and provide you with a report detailing their findings.
If you would like further information on any of our services or have a question for our expert Sales and Project team please get in touch